Last updated: May 13, 2026
This Privacy Policy describes how Joshua Chua Kah Hian, operating through joshckh.cloud, collects, uses, stores, and processes information in connection with consulting, automation, messaging, and software integration services. The services may include WhatsApp-related messaging workflows, customer support tooling, AI automation, workflow orchestration, database-backed applications, and related business systems.
In many cases, the primary data processed through these systems belongs to client businesses and their end users. In those situations, client businesses generally act as the data controller for their customer data, while joshckh.cloud acts as a service provider, processor, or technical operator on their behalf.
Depending on the service provided, the following categories of information may be collected or processed:
Information may be used to:
Service data may be stored or processed using third-party infrastructure and software providers that support service delivery. These may include:
These providers may process data on behalf of joshckh.cloud or on behalf of client businesses as part of delivering the requested services. Data may be stored in infrastructure regions made available by those providers, subject to their technical and contractual arrangements.
Where joshckh.cloud provides services to business clients, those clients are responsible for ensuring that they have an appropriate legal basis to collect, share, and process personal data submitted through the systems they use. This includes customer messaging data, contact lists, lead records, and communication history.
Client businesses are generally responsible for providing any required notices to their own customers and for handling requests related to access, correction, objection, or other applicable privacy rights, unless otherwise agreed in writing.
Information may be disclosed:
Information is not sold as a data broker.
Information is retained for as long as reasonably necessary to provide the services, support client operations, comply with legal obligations, resolve disputes, enforce agreements, or maintain appropriate backup, audit, and security records.
Because much of the data processed through the services belongs to client businesses, retention periods may depend on client instructions, the service configuration, and legal or operational requirements.
Reasonable administrative, technical, and organizational measures are used to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.
Depending on the services used, information may be processed in jurisdictions outside the country where the data was originally collected. Such processing may occur through cloud providers, messaging platforms, or support infrastructure used in the ordinary course of providing the services.
Depending on the applicable law and the relationship to the data, individuals may have rights to request access, correction, deletion, or other actions regarding personal information. When the data is controlled by a client business, requests should usually be directed to that client business first, because it determines the purpose and means of processing.
Requests relating directly to data controlled by joshckh.cloud, such as website inquiries or direct business communications, may be submitted using the contact details below.
Information about requesting deletion is available at the data deletion page. Where data is processed on behalf of a client business, deletion requests may need to be routed to the relevant client account owner or authorized business contact before action is taken.
This Privacy Policy may be updated from time to time to reflect operational, technical, legal, or service changes. The updated version will be posted on this page with a revised effective date.
For privacy-related questions or requests: